CAREWare is a free, electronic health and social support services information system for HRSA’s Ryan White HIV/AIDS Program recipients and providers. CAREWare was developed by HRSA’s HIV/AIDS Bureau and first released in 2000.
CAREWare has been overhauled with an entirely new user interface that runs in any internet browser (except for Internet Explorer which does not fully support HTML 5). Version 6 includes all of the same functionality as Version 5, plus some additional features, and uses the same underlying SQL Server database. To connect to the CAREWare 6 business and data tiers, you will need to use one of the following browsers: Chrome, Firefox, Microsoft Edge, or Safari.
HRSA’s HIV/AIDS Bureau offers an array of technical support to assist you with the upgrade process, whether you are a small, standalone provider electing not to run CAREWare over the internet, or a large state or citywide network running in the cloud with full TLS encryption. As with CAREWare 5, 2-factor authentication is an important security feature that can be readily configured in the new version.
Through HRSA’s HIV/AIDS Bureau’s CAREWare support recipient website, you can download the latest CAREWare 6 business tier build and HTTP setup file. The new version of CAREWare also contains help links within the application itself.
Technical Support
CAREWare Help Desk
Phone: 1-877-294-3571
Hours: Monday, Wednesday, and Friday, noon-5:00 p.m. ET and Tuesday and Thursday, 10:30 a.m.-6:30 p.m. ET
Email: cwhelp@jprog.com